Return and Refund Policy

Policy draft — last reviewed: [enter date]. Bright Code LLC wants customers to understand their return options. Complete this policy and obtain legal review before launch.

Return eligibility

[Set the return window, eligible item condition, packaging requirements and any lawful exclusions.]

Request a return

Email info@brightcode.store with your order number, item and reason. Wait for return instructions before sending a package. Our business address is not automatically an authorized return destination.

Damaged or incorrect items

Contact us promptly with your order number and a description of the issue. We will explain the available remedy and any information needed.

Shipping and refund timing

[Specify who pays return postage, any lawful fees, inspection time and refund processing time.] Approved refunds are sent using the original payment method where possible.

Cancellations and exchanges

[Describe cancellation cutoffs and your exchange process.] Statutory consumer rights remain unaffected.